Stakeholder
Sustainability issues of concern to stakeholders are identified through internal discussions, assistance from external specialists, referencing the GRI Standards published by the Global Reporting Initiative, key industry trends both domestically and abroad, as well as department interviews and analysis of systematic questionnaires.
The company’s current stakeholders primarily consist of employees, investors and shareholders, customers, suppliers and partners, non-profit organizations, governments, the media, and communities; the following communication channels are utilized to negotiate with stakeholders.
The company’s current stakeholders primarily consist of employees, investors and shareholders, customers, suppliers and partners, non-profit organizations, governments, the media, and communities; the following communication channels are utilized to negotiate with stakeholders.
| Stakeholders | Employees |
Investors and shareholders | Customers | Suppliers & partners | NPOs | Government | Media | Communities |
| The Meaning of Grenyn | Grenyn is people-oriented, valuing employee development and growth, and is committed to creating a healthy workplace to achieve a win-win situation. | Every investor and shareholder is a powerful support behind Grenyn. Grenyn listens to and respects their opinions, enhancing business performance to meet shareholders' expectations. | Grenyn values scientific evidence and effective data, creating safe and effective products for customers. Customer feedback serves as a driving force for Grenyn's growth. | Suppliers and partners provide safe and high-quality services that lay the foundation for Grenyn's products. Grenyn will continue to strengthen collaboration and development with suppliers and partners. | "Taking from society and giving back to society" is Grenyn's belief. Through practical actions, Grenyn supports social welfare organizations, creating shared value for the common good. | Grenyn operates in compliance with the law, upholding legal compliance and ethical business practices, and cooperates with government regulations to fulfill its civic responsibilities. | Grenyn markets and releases products through various media channels, carefully ensuring that all content complies with information disclosure standards. | Grenyn is a corporation, but it is also a member of the community, committed to protecting the environment and building a better home, while fostering good relations with neighbors. |
| Main issues of concern | ・Human rights and compassion ・Talent cultivation ・Legal compliance and ethical management ・Occupational safety and health |
・Governance framework ・Legal compliance and ethical management ・Risk management ・Product innovation and R&D ・Product liability and safety |
・Data security management ・Product innovation and R&D ・Product liability and safety ・Human rights and inclusion |
・Supply chain management ・Risk management ・Legal compliance and ethical management ・Governance framework |
・Governance framework ・Human rights and inclusion ・Occupational safety and health ・Charity events |
・Data security management ・Product liability and safety ・Legal compliance and ethical management ・Climate change response ・Waste management ・Water resource management ・Occupational health and safety ・Toxic chemical substance management |
・Product liability and safety ・Product innovation and R&D ・Legal compliance and ethical management ・Waste management |
・Water resource management ・Charity events ・Waste management ・Human rights and inclusion ・Toxic chemical substance management |
| Significance of material issues to the organization | Good channels of communication between labor and management | Sound financial performance and governance protects the rights of shareholders and facilitates sustainable operations | Key channel and basis for labeling and explaining to customers, marketing compliance improves reputation, customer satisfaction, and loyalty | Compliance to laws and regulations when providing products and services ensures corporate image and reputation | Maintaining good relationships with NPOs improves corporate image and reputation | Principles of ethical management, good business conduct and ethical guidelines facilitates the long-term operation of the corporation | The media’s broadcasting power is a key channel for communicating with stakeholders and can improve reputation as well as customer loyalty | Effective energy management reduces energy waste and increases energy efficiency to achieve environmentally sustainable operations |
| Corresponding chapters | Governance Employee relations and friendly social environment |
Governance Environment |
Governance Employee relations and social accessibility Environment |
Governance Environment |
Governance Employee relations and social accessibility Environment |
Governance Employee relations and social accessibility Environment |
Governance Environment |
Governance Employee relations and social accessibility Environment |
| Communication method/frequency | ・Labor-management meetings: quarterly ・Employee suggestion box: all times ・Complaint channel: all times |
・Shareholders meeting: yearly ・Board of directors: quarterly ・Temporary shareholders meetings/board of directors: From time to time ・Earnings call: when needed ・Shareholders meeting annual report: yearly ・Investors relations window: at all times |
Company e-mail: at all times ・Mail: at all times |
・Meetings: when needed ・E-mail: when needed |
・Meetings: when needed ・Seminars: when needed ・E-mail: when needed |
・Official letters: when needed ・E-mail: when needed |
Press conferences: when needed ・Press releases: from time to time ・Special interviews: when needed ・Spokesperson: at all times ・Company website: at all times |
・Complaint hotline: at all times ・Company website: at all times ・Community events: when needed |
| Results of communication in 2023 |
・Held 4 labor-management meetings. ・Received 0 cases via the grievance mailbox. ・100% of employees participated in annual performance evaluations. ・Total annual training hours amounted to 3,865.5 hours. ・461 employees participated in training sessions. |
・Held 1 annual shareholders' meeting. ・Held 2 institutional investor meetings. ・Issued the 2023 financial statements and the 2022 annual report. ・Released 37 significant announcements. |
・Conducted 13,565 customer service hotline/product and order consultations. ・Responded to a total of 221 inquiries via the official website and external communication mailboxes. |
・317 qualified suppliers. | Assisted Limited Liability Taiwan Abraham Symbiotic Care Labor Cooperative and Taiwan Science Park Industrial Association. | Processed 493 official documents. | Published 11 press releases. | Organized 11 community engagement activities. |
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